Known Issues/Errors

Problems caused by software and processes, and how to work around them

Production sharing issues - "Error Delivering Production Share Notification" emails
When sharing a production via the Share utility within your GoldFynch case, it is important to note that those automated email notifications are sent from a...
Fri, May 26, 2023 at 3:51 AM
Size limitations on uploading files zipped with OSX
There is a known issue that exists with files zipped using OSX (Mac) that are above a 4GB file size which makes them unopenable on other operating systems. ...
Fri, May 26, 2023 at 3:53 AM
Rendering of dates in produced documents
In the eDiscovery process, there is often the risk of unintentionally altering a file's metadata when it is processed or accessed. Here's an example...
Mon, Jun 22, 2020 at 9:01 AM
Uploading Folders on Windows - name truncation errors fo long path names
Browser-based errors while uploading folders to GoldFynch on Windows When uploading files to GoldFynch from Windows operating systems, there are a few r...
Fri, May 26, 2023 at 3:55 AM
Importing productions with load files into CaseMap from GoldFynch
When you import productions to the software CaseMap (developed by LexisNexis) using load files, it is possible for the values in the load file to cause iss...
Wed, Jan 27, 2021 at 3:59 AM
"Node Block Tree" Processing Error
What is this?  The "node block tree" is the data structure found within PST files. This data structure acts like a table of contents, that tells ...
Thu, Dec 23, 2021 at 12:49 PM
What to do if you get an "Item failed to upload" error
This error is known to occur when there is an issue with file access control on your local machine. Typically this happens when the operating system locks t...
Wed, Mar 30, 2022 at 8:26 AM
Protected PDF files can disable some features in the GoldFynch Document Viewer
There is a known issue that exists with PDF files that are uploaded to your GoldFynch case.  These files may be set up to open and process without requiring...
Wed, Jun 28, 2023 at 5:02 AM
Case sharing issues - "Error Delivering Case Share Notification" emails
When sharing a case via the "Sharing" view within your GoldFynch case, it is important to note that those automated email notifications are sent ...
Tue, Dec 26, 2023 at 6:31 AM
Why is email is not being delivered when sharing case or productions, or completing account setup?
Expected behavior When you sign up for a GoldFynch account, you should receive an automated email with a link to verify your email address from accounts@go...
Tue, Dec 17, 2024 at 9:52 AM