When sharing a case via the "Sharing" view within your GoldFynch case, it is important to note that those automated email notifications are sent from [email protected]. 


If the recipient of the shared case does not have the domain "goldfynch.com" or specifically "[email protected]" on an approved list, then the sender of the case share may receive an email similar to the one below:


Subject:  Error Delivering Case Share Notification - <case name>


Hello,


We have received your request to share your GoldFynch case named "Example Case Name" with "s@lawfirm.com", but unfortunately the share notification email failed to deliver.

[Message Data]


We recommend verifying this party's email address and sharing this production with them again. If you believe this error is incorrect, please notify GoldFynch support at [email protected] and we'll be happy to take a closer look.


— The GoldFynch Team

GoldFynch is a product of Mazira, LLC.
136 S Dubuque St, Iowa City, IA 52240 [email protected] +1 (866) 319-7983



To mitigate this happening for future shared case requests, we recommend asking that the recipient add "[email protected]" to their safe sender list.


Alternatively, you can always copy the link on setting up a GoldFynch account and paste it into an email that you send directly from your email to the recipient. Once the recipient creates their GoldFynch account, the shared case will be listed when logged in on their case listing page.


More information on sharing GoldFynch cases can be found here.