GoldFynch Support

What are Outlook Message Classes?

Outlook .msg files can represent a wide variety of Outlook items apart from email messages, such as Outlook address book entries/contacts, user sticky notes/tasks, and even arbitrary items used by 3rd party Outlook plugins or add-ons. Based on this sub-type or "form" of an Outlook item, it is assigned a "message class" that helps to identify what type of file it is. For example, seeing "IPM" (Interpersonal Message) as part of a file's message class will mean that it refers to a conversation between two (or more) individuals, and the message class "IMP.Note" in particular refers to an email. The "REPORT." prefix generally refers to automated messages sent back to the user.

Some more information about common message classes can be found here.

Message Classes in GoldFynch

Sometimes, when you upload .msg files to GoldFynch, they are not actually emails and will appear as unsupported file types. Checking their message classes is one way to determine if a file is actually an email or not. This article has details on viewing, searching, and filtering by message class in GoldFynch. 

In brief, you can view a file's message class in the Document Viewer by clicking the "File Type" dropdown:

You can also search for files with such message classes using the "msgclass" advanced search parameter. When you create an advanced search, a list of all available message classes in your case will be populated in the dropdown once you select the msgclass parameter.

GoldFynch Search Filters

When you perform a search in GoldFynch, you can filter the results using the MSGCLASS field (both the classic and new styles of filters are displayed in the images below)

Classic style (right side of the screen)

New style (top of screen)

Supported Message Classes

Certain platforms and organizations that use enterprise Outlook plugins may have non-standard and custom message classes which are difficult to automatically provide support for. If you have such message classes in your case, raise a support ticket and the GoldFynch engineering team can take a look at them to see if they can be processed and handled like regular email messages, if they require custom handling, or whether they cannot be used at all.

Below is a list of all the message class names that are automatically processed by GoldFynch: