To get help while using GoldFynch, you can consult the existing Knowledge Base to see whether the issue you are facing has already been addressed, and if not, you can submit a support request. Here's how: 


Checking for Solutions

1) Accessing the Knowledge Base

  1. Once inside the GoldFynch app, Click on the 'Help' button which is always found in the top right corner of the screen
  2. Click on the 'Search Articles' button in the popup window that appears.
  3. Click on the 'or Browse articles' button.



NOTE: 

  1. More info here: on submitting a help request here 
  2. Alternatively, you can click on the following link to access the GoldFynch Knowledge Base directly: http://support.goldfynch.com/. You also can bookmark the page for convenient reference.


2) Browsing and Searching

    Click on any of the listed categories or articles in the Knowledge Base to see whether a solution to the issue you are facing already exists. You can also use the search bar to speed up your search.


Browse or search the Knowledge Base directly from the portal