After requesting the add-on service and receiving the server credentials, you can follow the steps below to connect.  Requesting add-on services.


Step 1. You will need to use an FTP client like FileZilla. If you don't have one, download and install FileZilla for free. Click here for the Windows download or here for the Mac download. 


Step 2:  Open FileZilla and click on the "Quickconnect" button or press Enter to connect to the server